Record Pool App 2.0.1

Support & app guide

Install it, search it, download — plus fixes for the common snags.

Downloadfor WindowsDownloadfor macOS

On an older version? Log out, uninstall it, and install the latest above.

Watch: how to use the app

A quick video walkthrough of the Record Pool app, start to finish.

The app at a glance

Tap any screenshot to enlarge.

How the menu works

Music is organized by Folder/Genre › Year › Month › Week/Date. Click through the folders until you reach the week or date you want.

How preview works

Found a track? Click the play button on any audio or video file to preview it before you download.

Change where your downloads go

  1. 1Click your screen name in the top-right corner, open the drop-down, and choose Settings.

  2. 2In Settings you’ll find a “Download directory” section — that’s where you set where your downloads go.

Mac install help

If macOS blocks the app the first time you open it, allow it like this:

macOS (older versions)

  1. Open System Preferences from the Dock.
  2. Choose Security & Privacy.
  3. Click the lock at the bottom-left and enter your password.
  4. Under “Allow apps downloaded from”, choose Anywhere.
  5. Click the lock again to save, then open the LMP Record Pool app.

macOS Sonoma and up

  1. Open System Settings.
  2. Go to Privacy & Security.
  3. Scroll down to the Security section.
  4. Find “‘App name’ was blocked… not from an identified developer”.
  5. Click Open Anyway.

El Capitan or older: fix security-certificate errors

On El Capitan or older Mac OS X you may hit security-certificate errors, because the OS is missing newer root certificates (like ISRG Root X1). The simplest fix is to update to macOS 10.12 or higher — or, to keep your current OS, trust the certificate manually in Keychain Access:

  1. Open Keychain Access (Finder › Applications › Utilities › Keychain Access).
  2. In the View menu, choose Show Expired Certificates.
  3. In the left sidebar, click System Roots.
  4. In the search bar (top-right), type DST Root CA X3.
  5. Double-click the DST Root CA X3 certificate.
  6. Click the arrow next to Trust, then set “When using this certificate” to Always Trust.
  7. Close the window and enter your Mac’s administrator password to save.
  8. Restart your Mac and your web browsers.

Canceling your subscription

Cancel anytime from your iamlmp.com account settings, or directly in PayPal:

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click My Money, then Update beside “My preapproved payments”.
  4. Select the payment, then click Cancel.

Cancel before your renewal date to avoid the next charge — after the renewal date it’s non-refundable, though you keep access for the months you’ve already paid for.

Troubleshooting

App won't run

The app isn't showing music / it just keeps spinning
Log out, close the program completely, then log right back in. If that doesn't fix it, contact us right away at 407-364-5855.
The app won't load at all (macOS)?
Do a clean reinstall. Download AppCleaner, drag the LMP Record Pool app into it to completely wipe it from your system, then reinstall the LMP Record Pool app fresh. Get AppCleaner →
Is there a Record Pool app update?
The app updates itself — you'll get a notification when one is ready and it installs automatically. If you're stuck on an old version, log out, uninstall it, and grab the latest from the download buttons above.

Device & login

I can't connect — it says my device is already connected
Your account runs on one computer at a time. Open Authorize / Deauthorize Machine in your account and approve the new computer — that switches the app over and signs the old device out. Manage your device →
I need to deauthorize and add a new laptop
Head to your device page and approve the new laptop. Approving switches the record-pool app to it and signs the old device out automatically. Authorize / deauthorize a device →
I paid but I can't log in
Double-check your username and password — 95% of the time it's just a typo in one of them. Still stuck? Text us at 407-364-5855.
The Manage Account option isn't showing
Your account can only be attached to one computer at a time. To move it to another computer, deauthorize the current one from your device page, then authorize the new machine. Manage your device →

Account & billing

How long does my account take to activate?
Same day you pay — your account activates as soon as your payment goes through. Heads up: some banks take 2–3 days to process a PayPal payment, so if yours is held up we recommend calling PayPal.
My account says pending
Once your payment goes through it may still show pending — just try logging in; it usually works right away.
My account says it has expired
Check that your PayPal payment method hasn't expired. If it has, update it — or just re-sign up from the plans page to restore access.
I canceled my account but want to come back
Yes — you can return to your original account, but we only waive once: if you cancel more than twice we may not accept the membership again. We have to reactivate your account before your payment can go through, so text or call us at 407-364-5855 first.

Downloads

Where do my downloads go?
When a download starts you'll get a notification. Mac downloads arrive as .tar files, Windows as .zip — when it's finished you'll get a 'complete' notification, then head to your downloads folder and unzip. Downloading 25 tracks won't finish in 10 seconds; it depends on your connection, so wait for the system to say it's done.
Download speed is slow
It comes down to your internet connection and the file size. If you're pulling several large videos on a slow connection, it won't download quickly — we highly recommend the fastest internet possible when downloading big videos and MP3s.

Still stuck? We’ll help you live.

Text or call 407-364-5855 (Mon–Fri, 11am–4pm), or join our Discord. We can even screen-share a live walkthrough — install TeamViewer first.

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